Versand
At FurMemor, many of our products are personalized and made to order. Each order is carefully prepared, customized, reviewed, and packed before shipment.
1. Processing & Fulfillment Time
- Personalized and made-to-order products typically ship within approximately 2–4 weeks.
- This timeframe includes customization, handmade production, customer review when applicable, finishing, quality inspection, and preparation for shipment.
- Actual fulfillment times may vary slightly depending on the product, customization complexity, and current order volume.
- If a product has a different estimated fulfillment time, it will be stated on the individual product page.
2. Free Shipping
- Free shipping is available on orders over $59.90.
- Any applicable shipping charges for orders below this amount will be displayed at checkout before payment.
3. Express Shipping
- Express shipping may be available for selected orders at an additional cost.
- If you need expedited shipping, please contact our support team at support@furmemor.com before placing your order.
- Availability and additional charges depend on the destination, product, and carrier service.
4. Supported Shipping Destinations
FurMemor currently ships to the United States and selected international destinations, including Canada, Australia, New Zealand, the United Kingdom, and selected European countries.
Available shipping destinations are shown at checkout based on your delivery address.
Shipping availability may vary depending on carrier coverage, local delivery conditions, regional restrictions, or changes to our shipping services.
5. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
- Tracking information may take approximately 1–3 business days to update after dispatch.
- If your tracking information has not updated within 10 business days, please contact us at support@furmemor.com.
6. Shipping Carriers
- Orders may be shipped through trusted carriers such as USPS, UPS, or other local and international delivery partners.
- The carrier used for your order may vary depending on the destination, package size, shipping method, and local delivery network.
7. Customs, Duties & Import Taxes
- International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
- Unless otherwise stated at checkout, any applicable customs duties, taxes, or import fees are the responsibility of the recipient.
- Customs processing may occasionally result in additional delivery delays beyond our control.
- We recommend checking your local customs regulations before placing an international order if you are unsure about possible charges.
8. Incorrect or Incomplete Shipping Addresses
- Customers are responsible for providing a complete and accurate shipping address at checkout.
- If you notice an error in your shipping address, please contact us as soon as possible at support@furmemor.com.
- We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has entered the shipping process.
- Once an order has been shipped, we may not be able to change or redirect the delivery address.
- FurMemor is not responsible for delivery delays, returned packages, or failed delivery caused by incorrect or incomplete address information provided by the customer.
9. Lost Packages in Transit
- If your package appears to be lost while in transit, please contact us at support@furmemor.com.
- We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.
- Confirmed lost-in-transit cases will be reviewed individually so we can determine an appropriate resolution.
10. Packages Marked as Delivered
- If the tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, mailrooms, and the delivery carrier.
- You may also contact us at support@furmemor.com and we will do our best to assist you.
- FurMemor cannot guarantee replacement or reimbursement for packages that have been confirmed as successfully delivered by the shipping carrier and are later lost, misplaced, or stolen.
11. Delivery Delays
Shipping and delivery may occasionally be affected by customs processing, severe weather, holidays, carrier delays, local service disruptions, high shipping volumes, or other circumstances outside our control.
While we work to ensure every order reaches you as smoothly as possible, specific delivery dates cannot be guaranteed.
12. Personalized Orders
Many FurMemor products are personalized and made specifically for each customer. Fulfillment time begins after the required customization information has been confirmed.
For selected personalized products, our support team may contact you by email to confirm photos, names, memorial dates, colors, sizes, or other customization details before production begins.
Please respond promptly to customization emails to help avoid delays in preparing your order.
13. Need Help?
If you have any questions about your order, shipping status, tracking information, or delivery, please contact our support team at support@furmemor.com.
We will be happy to assist you with your order.