Frequently Asked Questions

Yes, but only within the first 48 hours after payment: Within 24 hours: Full cancellation and refund allowed. 24–48 hours: You may request changes or cancel with a 50% materials & labor fee. After 48 hours: Production has begun and no changes, cancellations, or refunds are possible.

Same as above—order cancellations and refunds: 0–24 h: 100% refund 24–48 h: 50% refund (50% fee) >48 h: No refund

 Yes! We ship to the United States(excluding Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands),Canada, France, United Kingdom, Germany, Sweden, Netherlands, Poland, Italy, Spain, Belgium, Austria, Denmark, Finland, Ireland, Australia. Duties, taxes, and import fees are the buyer’s responsibility.

 – Leather pieces: Wipe with a damp cloth; avoid prolonged moisture and direct sunlight. – Polymer clay & ceramic mugs: Hand wash gently; do not submerge in hot water or dishwasher. – Needle‑felted wool: Dust occasionally with a soft brush and keep away from pets and humidity. - Hand-Painted Artwork: Do not wipe with any liquid and never submerge in water.If you have any additional questions, please reach out to support@furmemor.com. We’re here to help!